Do you have a complaint?
As an organization, we make every effort to serve you as well and correctly as possible. Despite our efforts, it can still happen that a mistake is made (nothing human is alien to us), or that you are not satisfied with our organization for other reasons. If this is the case, we hope you will contact us immediately so we can work with you to find a good solution to resolve the problem. We assume that your complaint is in good faith and expresses genuine and legitimate concerns. Your complaint gives us the opportunity to correct any errors and improve our service wherever possible. We treat your complaint with great care and take every complaint seriously.
You can use the contact on the Supercharge website for your formal complaint.
If live chat is available, you can also contact customer service via this live chat.
You will receive a response from us within 14 business days. The response will be sent to the email address you entered. Should this take longer due to circumstances, you will be notified and informed of further procedures.
If you have a complaint and let us know, we will greatly appreciate it. By doing so, you are giving us a second chance. You can rest assured that we will do our utmost to take measures to prevent the problem in question from recurring.
Finally, we inform you that to improve our services, we record complaints and include them in the evaluation of our quality system. Naturally, we will handle the information with care and confidentiality.