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Frequently asked questions

This agreement was last amended on December 29, 2023.

Which shipping methods are available?

We offer various shipping methods that have been specially developed for digital products such as vouchers and gift cards. You can choose between instant e-mail delivery for immediate access or standard e-mail delivery if you prefer a scheduled time. All methods ensure secure and fast delivery of the codes you purchase directly to your inbox for your convenience and peace of mind.

Which payment methods are accepted?

We accept a variety of payment methods for your convenience, including major credit cards, PayPal and multiple digital wallets. All transactions are processed securely to ensure the protection of your data.

How can I track my order?

To track your order, log in to your account and navigate to the "Order history" section. There you can view the status of all your purchases. For digital products, you will receive a confirmation e-mail with a tracking link. If you need further assistance, our online support team is available around the clock to help you.

Do I need an account to place an order?

No, you do not need an account to place an order. You can shop as a guest, but creating an account allows you to track your orders, save your information for faster checkout, and receive exclusive offers.

FAQ

We offer several delivery methods specifically designed for digital products such as vouchers and gift cards.
Choose between instant email delivery for immediate access or standard email delivery if you prefer a scheduled time.
All methods ensure secure and fast delivery of the codes you purchase directly to your inbox for convenience and peace of mind.

Your digital codes are delivered almost immediately.
In most cases, you will receive your codes by e-mail within minutes of completing your purchase.
In rare cases, delivery can take up to an hour.
If you experience any delays, our support team is available around the clock to help you.

Tracking your order is easy.
Log in to your account and navigate to the “Order History” section to view the status of your purchases.
For digital products, you will receive a confirmation email with a tracking link.
If you need further assistance, our support team is available around the clock to help you.

Placing an order is simple and straightforward.
Browse our selection of digital products, select the item you want and add it to your shopping cart.
Then proceed to checkout where you can review your order and enter your payment details.
After confirming your purchase, you will receive a confirmation email with your digital codes.
If you need help, our support team is available around the clock.

If you have any questions, you can reach our customer service team around the clock via the contact form on our website.
Alternatively, you can contact us directly by email or use the live chat function for immediate assistance.
We are here to help you with any questions or concerns regarding your orders or our services.

No, you do not need an account to place an order.
You can shop as a guest.
However, creating an account allows you to track your orders, save your information for faster checkout, and receive exclusive offers and updates.